Support

Need help with your EPK, account, subscription, cancellation, or refund? Contact us using the details below.

Product Support

Email support@encorespot.com. We aim to respond within 2 business days.

Billing Support

Include the email address used at checkout, the charge date, and the plan purchased. Payments, invoices, and approved refunds are handled through Paddle.

Common Requests

  • Cancel or review a Pro subscription.
  • Request a refund under our Refund Policy.
  • Get help publishing, editing, or unpublishing an EPK.
  • Request account or data deletion.
  • Report abuse, copyright concerns, or impersonation.

Complaints

If you are unhappy with our product or support response, email us with the subject line "Complaint". We aim to acknowledge complaints within 2 business days and provide a resolution or next step as quickly as reasonably possible. Billing disputes and refund processing may involve Paddle as merchant of record.

Policies

Before purchasing, please review our Terms of Service, Privacy Policy, and Refund Policy.